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Frequently Asked Question About MOZ LASER

About Our Products

What materials can your laser welding machine and laser cleaning work on?
  • It can weld regular metal materials like carbon steel, mild steel, stainless steel, and galvanized steel. Even if the highly reflective laser material like aluminum, and brass, copper’s welding result is not so good as our experience.
  •  It could be widely used in Cleaning metal, plastic, stone statues, Circuit board, high precision molds, Aircraft, train rails, and painting on different materials. The main advantage of this machine is pulsed laser cleaning will not hurt your precious base material like the traditional cleaning way, like chemical cleaning, physical polishing, and continuous laser cleaning.
What is the difference and advantage of your machine compare with other suppliers like X.Weike,DAXX,XXSHOW,etc?
  • The exclusive patented double-layer protective windows design protects the focusing lens and laser source from the trouble of reflective laser beam during the welding and cleaning process, especially against highly laser reflective materials like aluminum, brass,etc
  • Other suppliers like X.Weike,DAXX,XXSHOW,etc all use third part welding or cleaning gun, like qilin, WSX brand.
  • Exclusive portable design, water cooling model, you can put it into your trunk and take it anywhere you like.
How to select the suitable laser welding or cleaning machine?
  • Tell us your material, detail requirements by words, pictures or video.
    We will recommend you the suitable model with a reasonable price.
  • Before putting the order,we can provide on-site sample testing,or our side test sample and send samples to you for free.
If we want to learn how to operate the machine, Can you provide it?
  • You can leave a message asking for a machine manual, machine demo, and installation guide video to know some machine information in advance
  • Or you can get videos reviewing from our youtube channel
What certification does your machine have and can I use it in country?
  • Our machine has most countries’ certificates all over the world, like the Europe area has CE certificate(LVD “Low Voltage Declaration”, EMC “Electro-Magnetic Control” Standard), And Turkish CE certificate(EN ISO 11553-1, EN 60825-1:2014 +A11:2021″ Standard). The USA area has an FDA certificate. And other company certificates like ISO 9001, Rosh, and SGS factory certificates.

Order And Delivery

What kind of payment do you accept?
  • Generally,30% TT payment as deposit,70% TT balance after machine inspection and before shipment.
  • Or 30% TT payment,balance 70% L/C at sight
what is the delivery time?
  • Delivery time is 5-7 working days since deposit payment
What about the package and shipment?
  • All machines be packed by vacuum film to avoid getting rust on the boat or plane, outside strong plywood case with forklift foot.
  • Shipping by sea or by air( *Note: if shipped by air ,the water chiller’s refrigerant will be released,so when the machine arrives you have to refill the refrigerant)
Can you arrange the shipment as a door-to-door service?
  • Most of the countries and addresses can be delivered door-to-door. Leave a message so we can check the shipment service for you.
What I can do when I receive the machine package from the shipping company? What kind of material Do I need to prepare for the machine installation? And what are the machine's consumables?
  • Contact us directly or contact our local agent there to guide machine installation and training.
  • Materials:  1. a bottle of Argon gas with pressure 1-20 bar adjustable meter. 2. 20L industry water for water chiller use 3. 220V/50hz electricity supply  or 380V 50Hz    4. refrigerant if needed
  • Laser welding machine Consumables: Protective lens, Nozzle, industry water(one month to replace) welding wire if needed.
  • laser cleaning machine consumables: protective lens, industry water(one month to replace)

Caring Service

What is warranty time for this machine?
  • Provides a 2-year warranty period for all equipment, and all accessories are provided free of charge during the warranty period, except for consumables.
How to do it if we meet the issue during the operatio or machine shut down?
  • In case there is a problem with the equipment, we promise to respond within one working day.
  • If you are within the scope of service, we are gonna provide door-to-door service. If it is not within the scope of service, we are gonna support you online, and the professional team is gonna guide you online to solve the problems you meet. (There is monitoring software that can quickly monitor and Find solutions to technical problems.)
I don't know enough about this international trading business,so still dare not place an order?
  • Our premium pre-sale service can make this business easier , my pre-sales technicians can bring our laser cleaning equipment or laser welding equipment to your working shop for testing. If our equipment can meet your needs then we go for price negotiation and follow commercial steps. All this is free
  • Before you pay the balance payment,third part inspection or video call inspection is acceptable.
I have talked with serveral companies,there is a big price gap,who should I trust?
  • What I can say is not the lowest price is the best. Please consider choosing a supplier by multiple dimensions, like service, price, quality control, service area, oversea trading experience.etc
There is no need to buy it at the moment, I just want to know about this laser equipment or related technologies. I may want to buy it later. Can I get in touch with MOZLASER and exchange some knowledge?

Sure, welcome. We are focusing on laser application for many years and know much about laser tech and market trends, send a message. You are not gonna disappointed.

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